White Sneakers
At Comsity, we strive to make your shopping experience seamless and secure. Our Payment Policy ensures transparency, flexibility, and peace of mind, allowing you to focus on what matters most—exploring and enjoying our curated selection of luxury fashion products.
Accepted Payment Methods
We offer a variety of secure payment methods to cater to your needs, including:
- Credit/Debit Cards: Visa, MasterCard, and other internationally accepted cards.
- Mobile Money: Available for customers in Ghana, Kenya, and Nigeria.
- Bank Transfers: For large orders or specific payment arrangements.
All payments are processed in the local currency of the respective country (Ghana, Kenya, or Nigeria).
Payment Terms
- Advance Payment: A minimum of 10% of the total order amount is required before delivery to confirm your purchase. This payment serves as a commitment to the order and is non-refundable in cases of order cancellation initiated by the customer.
- Remaining Balance: The balance payment is due upon delivery of the product(s). Our delivery agents will provide payment options to complete the transaction seamlessly.
Secure Payment Processing
- Encryption & Security: We utilize industry-standard encryption and security measures to protect your financial information. Rest assured that your transactions are safe with us.
- Payment Confirmation: After a successful payment, you will receive an email confirmation, including your order details and payment receipt.
Payment Deadlines
- All payments must be completed within the stipulated time frame provided during the checkout process or as communicated by our team. Failure to meet the deadline may result in order cancellation.
Pricing and Payments
- Pricing: All prices listed on the website are in the local currency of the country (Ghana, Kenya, or Nigeria) and include applicable taxes. Prices are subject to change without notice.
- Payment Policy: A minimum of 10% of the total order amount must be paid before delivery. The remaining balance is due upon successful delivery.
- Payment Methods: We accept secure payments via credit/debit cards, mobile money, and other locally available payment options.
Refunds and Adjustments
- Advance Payment Refunds: The 10% advance payment is non-refundable unless the order is canceled by Comsity due to unforeseen circumstances, such as product unavailability.
- Overpayments: Any overpayment will be refunded to the original payment method within 7 business days.
Returns and Refunds
- Returns are accepted only for defective or damaged items, as outlined in our Return Policy.
- Refunds are issued after a thorough inspection of the returned product and may take up to 7 business days to process.
Failed or Declined Payments
- If a payment fails or is declined, you will be notified immediately. In such cases, you are encouraged to verify your payment details and retry the transaction or contact your payment provider for assistance.
- Comsity is not liable for delays caused by declined or failed payments.
Fraud Prevention
To protect our customers and ensure secure transactions, all orders are subject to verification. This may include confirming your billing information, contacting your payment provider, or requiring additional identification documents.
Taxes and Additional Fees
- All prices on our website are inclusive of applicable taxes.
- Customers may be responsible for any additional charges imposed by their payment provider, such as foreign transaction fees, if applicable.
Payment Disputes
- For any payment discrepancies or disputes, please contact our Customer Support Team at support@comsity.com immediately.
- Refer to our Dispute and Resolution Policy for the full process on resolving payment-related issues.
Contact Us
Still have questions?
Don't hesitate to contact our customer service team! They're happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.
Shop with confidence, knowing we've got your back!
Need a Help?
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+234 9064 778 147
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+234 9064 778 147
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info@comsity.com
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A Seamless Shopping Experience
At Comsity, we believe online shopping should be seamless and professional, with a focus on delivering satisfaction at every stage of the process. Our commitment goes beyond providing high-quality fashion; we’ve developed policies and services to ensure a smooth journey from browsing our collection to receiving your luxury pieces.
Shop with Confidence:
- Dedicated Customer Service: Our friendly and knowledgeable team is here to answer any questions you might have about delivery, returns, sizing, or anything else related to your order. Reach them by email, phone, or live chat during business hours.
- Secure Payment Processing: We utilize industry-standard security measures to ensure your transactions are safe and protected. Shop with peace of mind knowing your financial information is always confidential.
- Order Tracking: Once your order ships, you'll receive a notification with a tracking number. Log in to your account or follow the link in the email to track your designer haul's progress and plan for its arrival.
- Order Confirmation & Updates: Receive instant email confirmation of your order and updates on its status throughout the fulfillment process.
Stay Connected & In the Know:
- Sign Up for Our Email List: Be the first to know about new arrivals, exciting designer collaborations, exclusive promotions, and upcoming sales. Join our fashion-forward community and unlock a world of perks!
- Follow Us on Social Media: Get a behind-the-scenes peek into the world of ComSity. Connect with us on social media for daily style inspiration, designer spotlights, exclusive content, and interactive experiences.
Sustainability at the Forefront:
- Eco-Conscious Practices: We understand the importance of responsible fashion. We partner with many designers who prioritize sustainable production practices, ethical sourcing, and eco-friendly materials.
- Reduced Packaging: We strive to minimize our environmental impact by using recyclable and biodegradable packaging materials whenever possible.
- Supporting Sustainable Brands: Look for the "Sustainable Choice" tag on select product pages to discover pieces crafted with eco-conscious materials and production methods.
Thank You for Choosing ComSity!
We're passionate about designer fashion and providing exceptional customer service. We hope this Delivery & Return page has answered all your questions. If you have any further inquiries, please don't hesitate to contact us. We're here to make your online shopping experience with ComSity a delightful one.
Now, go forth and explore the world of designer fashion! We can't wait to see you rock your new look.
Happy Shopping!
