Exchange or Return of Goods

We understand that sometimes things don't always work out the way you planned. Maybe you received the wrong size, or perhaps the style isn't quite what you envisioned. No worries! We offer a hassle-free return and exchange policy to ensure a smooth and satisfying shopping experience.

Here's how it works:

  • Returns: You have 3 days from the date of delivery to return any unworn, unwashed, and undamaged item with its original tags attached. Simply complete the online return form on your order confirmation email and follow the instructions. Once we receive your return, we'll process a full refund to your original payment method within 5 working days.

  • Exchanges: Want to exchange an item for a different size or color? No problem! Follow the same steps as for a return, but on the online return form, indicate the new size or color you'd like to exchange for. Once we receive your original item, we'll ship out your new selection as soon as possible. Please note: Depending on availability, we may not be able to fulfill exchanges for the same item. In such cases, we'll process a full refund and allow you to reorder the new item.

A few things to keep in mind:

  • Original shipping charges are non-refundable. However, we'll cover the return shipping cost if you're exchanging an item due to our error (e.g., wrong item sent).
  • Final sale items are not eligible for returns or exchanges. These items will be clearly marked on the product page.
  • Promotional discounts or coupons used on the original purchase may not be applied to the exchanged item.

Still have questions? Don't hesitate to contact our customer service team! They're happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.

Shop with confidence, knowing we've got your back!

FAQs

My order hasn't arrived yet. Where is it?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Do you deliver on public holidays?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do you deliver to my postcode?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Is next-day delivery available on all orders?

If that's what you think how bout the other way around? How can you evaluate content without design? No typography, no colors, no layout, no styles, all those things that convey the important signals that go beyond the mere textual, hierarchies of information, weight, emphasis, oblique stresses, priorities, all those subtle cues that also have visual and emotional appeal to the reader. Rigid proponents of content strategy may shun the use of dummy copy but then designers might want to ask them to provide style sheets with the copy decks they supply that are in tune with the design direction they require.

Do I need to be there to sign for delivery?

A client that's unhappy for a reason is a problem, a client that's unhappy though he or her can't quite put a finger on it is worse. Chances are there wasn't collaboration, communication, and checkpoints, there wasn't a process agreed upon or specified with the granularity required.

It's content strategy gone awry right from the start. Forswearing the use of Lorem Ipsum wouldn't have helped, won't help now. It's like saying you're a bad designer, use less bold text, don't use italics in every other paragraph. True enough, but that's not all that it takes to get things back on track.

Need a Help?

  • phone +234 9064 778 147
  • +234 9064 778 147
  • info@comsity.com 

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A Seamless Shopping Experience

At ComSity, we believe online shopping should be an enjoyable and stress-free experience. That's why we go beyond just offering a variety of delivery and return options. We've curated a collection of resources and services to ensure a smooth and satisfying journey from browsing to receiving your coveted designer pieces.

Shop with Confidence:

  • Dedicated Customer Service: Our friendly and knowledgeable team is here to answer any questions you might have about delivery, returns, sizing, or anything else related to your order. Reach them by email, phone, or live chat during business hours.
  • Secure Payment Processing: We utilize industry-standard security measures to ensure your transactions are safe and protected. Shop with peace of mind knowing your financial information is always confidential.
  • Order Tracking: Once your order ships, you'll receive a notification with a tracking number. Log in to your account or follow the link in the email to track your designer haul's progress and plan for its arrival.
  • Order Confirmation & Updates: Receive instant email confirmation of your order and updates on its status throughout the fulfillment process.

Stay Connected & In the Know:

  • Sign Up for Our Email List: Be the first to know about new arrivals, exciting designer collaborations, exclusive promotions, and upcoming sales. Join our fashion-forward community and unlock a world of perks!
  • Follow Us on Social Media: Get a behind-the-scenes peek into the world of ComSity. Connect with us on social media for daily style inspiration, designer spotlights, exclusive content, and interactive experiences.

Sustainability at the Forefront:

  • Eco-Conscious Practices: We understand the importance of responsible fashion. We partner with many designers who prioritize sustainable production practices, ethical sourcing, and eco-friendly materials.
  • Reduced Packaging: We strive to minimize our environmental impact by using recyclable and biodegradable packaging materials whenever possible.
  • Supporting Sustainable Brands: Look for the "Sustainable Choice" tag on select product pages to discover pieces crafted with eco-conscious materials and production methods.

Thank You for Choosing ComSity!

We're passionate about designer fashion and providing exceptional customer service. We hope this Delivery & Return page has answered all your questions. If you have any further inquiries, please don't hesitate to contact us. We're here to make your online shopping experience with ComSity a delightful one.

Now, go forth and explore the world of designer fashion! We can't wait to see you rock your new look.

Happy Shopping!

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