Exchange or Return of Goods
At Comsity, we are committed to providing high-quality luxury fashion products that meet your expectations. However, we understand that there may be instances where a return is necessary. This policy outlines the conditions under which returns are accepted and the steps to initiate a return.
Eligibility for Returns
1. Condition of Items:
- Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
- Any signs of use, damage, or alteration may result in the return being rejected.
2. Non-Returnable Items:
- Items marked as "Final Sale" or "Non-Returnable" are not eligible for return.
3. Time Frame:
- Returns must be initiated within 7 days from the date of delivery.
Return Process
1. Initiate a Return:
- Contact our customer support team via email or phone call.
2. Provide the Following Information:
- Your order number.
- The reason for the return (e.g., wrong item, defective product).
- Clear photos of the item in question, showing its condition.
3. Return Authorization:
- Our team will review your request and provide a Return Authorization (RA) number if the return is approved.
- Returns without an RA number will not be accepted.
4. Shipping the Item:
- Customers are responsible for the shipping costs of returns unless the return is due to an error on our part (e.g., incorrect item sent).
- Items should be shipped to the return address provided by our customer support team.
3. Time Frame:
- Returns must be initiated within 7 days from the date of delivery.
Refunds and Store Credits
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Approved returns will be processed as follows:
- Refund: Refunds will be issued to the original payment method within 7-10 business days.
- Store Credit: You may opt for store credit, which will be available immediately after return approval.
Exchanges
- Exchanges are subject to stock availability. If the desired item is out of stock, you may choose a refund or store credit.
Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us within 48 hours of delivery. Comsity will cover the return shipping costs and send a replacement at no extra charge.
Important Notes
- Comsity is not responsible for returns lost in transit. We recommend using a trackable shipping service.
- Returns that do not meet the eligibility criteria will not be refunded or returned to the customer. provided by our customer support team.
A few things to keep in mind
- Original shipping charges are non-refundable. However, we'll cover the return shipping cost if you're exchanging an item due to our error (e.g., wrong item sent).
- Final sale items are not eligible for returns or exchanges. These items will be clearly marked on the product page.
- Promotional discounts or coupons used on the original purchase may not be applied to the exchanged item.
Still have questions? Don't hesitate to contact our customer service team! They're happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.
Shop with confidence, knowing we've got your back!
Need a Help?
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+234 9064 778 147
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+234 9064 778 147
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info@comsity.comÂ
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A Seamless Shopping Experience
At ComSity, we believe online shopping should be an enjoyable and stress-free experience. That's why we go beyond just offering a variety of delivery and return options. We've curated a collection of resources and services to ensure a smooth and satisfying journey from browsing to receiving your coveted designer pieces.
Shop with Confidence:
- Dedicated Customer Service:Â Our friendly and knowledgeable team is here to answer any questions you might have about delivery, returns, sizing, or anything else related to your order. Reach them by email, phone, or live chat during business hours.
- Secure Payment Processing:Â We utilize industry-standard security measures to ensure your transactions are safe and protected. Shop with peace of mind knowing your financial information is always confidential.
- Order Tracking:Â Once your order ships, you'll receive a notification with a tracking number. Log in to your account or follow the link in the email to track your designer haul's progress and plan for its arrival.
- Order Confirmation & Updates:Â Receive instant email confirmation of your order and updates on its status throughout the fulfillment process.
Stay Connected & In the Know:
- Sign Up for Our Email List:Â Be the first to know about new arrivals, exciting designer collaborations, exclusive promotions, and upcoming sales. Join our fashion-forward community and unlock a world of perks!
- Follow Us on Social Media: Get a behind-the-scenes peek into the world of ComSity. Connect with us on social media for daily style inspiration, designer spotlights, exclusive content, and interactive experiences.
Sustainability at the Forefront:
- Eco-Conscious Practices:Â We understand the importance of responsible fashion. We partner with many designers who prioritize sustainable production practices, ethical sourcing, and eco-friendly materials.
- Reduced Packaging:Â We strive to minimize our environmental impact by using recyclable and biodegradable packaging materials whenever possible.
- Supporting Sustainable Brands:Â Look for the "Sustainable Choice" tag on select product pages to discover pieces crafted with eco-conscious materials and production methods.
Thank You for Choosing ComSity!
We're passionate about designer fashion and providing exceptional customer service. We hope this Delivery & Return page has answered all your questions. If you have any further inquiries, please don't hesitate to contact us. We're here to make your online shopping experience with ComSity a delightful one.
Now, go forth and explore the world of designer fashion! We can't wait to see you rock your new look.
Happy Shopping!
