Dispute and Resolution Policy for Comsity
At Comsity, we strive to provide an exceptional shopping experience for our customers. However, we understand that occasional issues may arise. This policy outlines how disputes are handled and resolved to ensure fairness, transparency, and customer satisfaction.
Scope of the Policy
This policy applies to all disputes that may arise from:
- Delivery of orders.
- Product quality or condition.
- Payment-related concerns.
- Any other issues directly related to transactions with Comsity.
Steps for Resolving Disputes
1. Contacting Customer Support
- If you encounter an issue, your first step is to contact our customer support team in your respective country.
Our team will aim to resolve your concern promptly, usually within 2-3 business days. Please provide as much detail as possible, including:
- Order number.
- A clear description of the issue.
- Any relevant photos or documents (e.g., images of damaged goods).
2. Investigation Process
- Once a complaint is received, we will conduct a thorough investigation.
- This process may involve reviewing your order details, delivery records, and any provided evidence.
3. Resolution Options
Based on the investigation, we will offer one of the following resolutions:
- Replacement: If the product is defective or damaged, we will arrange for a replacement.
- Refund: In cases where a replacement is not feasible, a refund will be issued for the affected item(s). Refunds will be processed via the original payment method.
- Compensation: In rare cases, we may offer store credit or other compensation as an alternative resolution.
4. Escalation Process
If you are not satisfied with the resolution provided, you can request an escalation. Your case will then be reviewed by a senior member of our team for further evaluation. Escalated cases are typically resolved within 5 business days.
Important Guidelines
1. Timely Reporting:
- Disputes related to damaged or incorrect products must be reported within 48 hours of delivery.
2. Evidence Requirements:
- To expedite the resolution process, please provide clear and accurate evidence, such as photographs of the product and packaging.
3. Good Faith Policy:
- We operate on a foundation of trust and good faith. Customers are expected to provide truthful information when reporting disputes.
Exclusions
The following scenarios are not covered under this policy:
- Minor variations in color or texture due to lighting or screen settings.
- Issues arising from incorrect customer-provided details (e.g., wrong address).
- Normal wear and tear of products over time.
Third-Party Mediation
If a dispute cannot be resolved through our internal process, we may refer the matter to a third-party mediator agreed upon by both parties. Our goal is to ensure an impartial and fair resolution.
Final Note
At Comsity, your satisfaction is our priority. While we aim to prevent disputes, we are committed to addressing any issues that arise with professionalism and care. Thank you for trusting Comsity for your luxury fashion needs.
Contact Us
Still have questions?Â
Don't hesitate to contact our customer service team! They're happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.
Shop with confidence, knowing we've got your back!
Need a Help?
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+234 9064 778 147
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+234 9064 778 147
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info@comsity.comÂ
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A Seamless Shopping Experience
At Comsity, we believe online shopping should be seamless and professional, with a focus on delivering satisfaction at every stage of the process. Our commitment goes beyond providing high-quality fashion; we’ve developed policies and services to ensure a smooth journey from browsing our collection to receiving your luxury pieces.
Shop with Confidence:
- Dedicated Customer Service:Â Our friendly and knowledgeable team is here to answer any questions you might have about delivery, returns, sizing, or anything else related to your order. Reach them by email, phone, or live chat during business hours.
- Secure Payment Processing:Â We utilize industry-standard security measures to ensure your transactions are safe and protected. Shop with peace of mind knowing your financial information is always confidential.
- Order Tracking:Â Once your order ships, you'll receive a notification with a tracking number. Log in to your account or follow the link in the email to track your designer haul's progress and plan for its arrival.
- Order Confirmation & Updates:Â Receive instant email confirmation of your order and updates on its status throughout the fulfillment process.
Stay Connected & In the Know:
- Sign Up for Our Email List:Â Be the first to know about new arrivals, exciting designer collaborations, exclusive promotions, and upcoming sales. Join our fashion-forward community and unlock a world of perks!
- Follow Us on Social Media: Get a behind-the-scenes peek into the world of ComSity. Connect with us on social media for daily style inspiration, designer spotlights, exclusive content, and interactive experiences.
Sustainability at the Forefront:
- Eco-Conscious Practices:Â We understand the importance of responsible fashion. We partner with many designers who prioritize sustainable production practices, ethical sourcing, and eco-friendly materials.
- Reduced Packaging:Â We strive to minimize our environmental impact by using recyclable and biodegradable packaging materials whenever possible.
- Supporting Sustainable Brands:Â Look for the "Sustainable Choice" tag on select product pages to discover pieces crafted with eco-conscious materials and production methods.
Thank You for Choosing ComSity!
We're passionate about designer fashion and providing exceptional customer service. We hope this Delivery & Return page has answered all your questions. If you have any further inquiries, please don't hesitate to contact us. We're here to make your online shopping experience with ComSity a delightful one.
Now, go forth and explore the world of designer fashion! We can't wait to see you rock your new look.
Happy Shopping!
