At Comsity, exceptional customer service is the cornerstone of our commitment to you. We aim to provide fast, friendly, and effective support throughout your shopping journey—from browsing our luxury fashion collections to resolving post-purchase inquiries.
This policy outlines how we deliver support, ensuring you always feel valued and heard.
Our Customer Support Promise
We are dedicated to:
- Timely Assistance: Resolving your questions and concerns as quickly as possible.
- Professionalism: Delivering polite, respectful, and knowledgeable service every time you reach out.
- Transparency: Offering clear and honest information about your orders, returns, refunds, and more.
Support Channels
To serve you better, our Customer Support Team is available through the following channels:
Email Support:
- For general inquiries, reach us at support@comsity.com.
- For order-specific concerns, email orders@comsity.com.
- Response Time: Within 24-48 hours on business days.
Phone Support:
- Nigeria: +234 9064 778 147
- Availability: Monday to Friday, 9:00 AM - 5:00 PM (local time).
Social Media:
- Message us directly on our official social media accounts for general inquiries.
What We Can Help You With
Our Customer Support Team is ready to assist with:
- Questions about products, sizes, and availability.
- Assistance with placing or modifying orders.
- Tracking your shipment.
- Clarifying our policies, including Delivery, Returns, and Cancellations.
- Resolving disputes or complaints.
- Addressing technical issues with our website or payment gateway.
Support Availability
Our team operates during the following hours:
- Business Days: Monday to Friday
- Hours: 9:00 AM - 5:00 PM (local time for Ghana, Kenya, and Nigeria).
While we are unavailable during weekends and public holidays, you can still email us or leave a message, and we will respond promptly on the next business day.
Escalation Process
If you’re dissatisfied with the resolution provided by our support agents, we offer an escalation process to address your concerns more effectively:
- First-Level Support: Contact our Customer Support Team via email, phone, or live chat.
- Escalation: If your issue remains unresolved, request to have it escalated to a senior representative.
- Final Review: For complex matters, your case will be reviewed by our management team, who will provide a final resolution within 3-5 business days.
Delivery Policy
- Delivery Timeline: Orders are delivered within 1-5 business days, depending on the location.
- Regional Operations: Deliveries are managed separately by our teams in Ghana, Kenya, and Nigeria.
- For detailed delivery terms, refer to our Delivery Policy.
Feedback and Suggestions
Your feedback is invaluable to us! Share your thoughts, suggestions, or compliments by emailing us at feedback@comsity.com. We continuously strive to improve your shopping experience and take every comment into consideration.
Tips for a Smooth Support Experience
To help us assist you efficiently, please provide the following information when contacting us:
- Your full name and contact details.
- Your order number (if applicable).
- A detailed description of your issue or inquiry.
The more information you provide, the quicker we can assist you.
Contact Us
Still have questions?
Don't hesitate to contact our customer service team! They're happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.
Shop with confidence, knowing we've got your back!
Need a Help?
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+234 9064 778 147
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+234 9064 778 147
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info@comsity.com
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A Seamless Shopping Experience
At Comsity, we believe online shopping should be seamless and professional, with a focus on delivering satisfaction at every stage of the process. Our commitment goes beyond providing high-quality fashion; we’ve developed policies and services to ensure a smooth journey from browsing our collection to receiving your luxury pieces.
Shop with Confidence:
- Dedicated Customer Service: Our friendly and knowledgeable team is here to answer any questions you might have about delivery, returns, sizing, or anything else related to your order. Reach them by email, phone, or live chat during business hours.
- Secure Payment Processing: We utilize industry-standard security measures to ensure your transactions are safe and protected. Shop with peace of mind knowing your financial information is always confidential.
- Order Tracking: Once your order ships, you'll receive a notification with a tracking number. Log in to your account or follow the link in the email to track your designer haul's progress and plan for its arrival.
- Order Confirmation & Updates: Receive instant email confirmation of your order and updates on its status throughout the fulfillment process.
Stay Connected & In the Know:
- Sign Up for Our Email List: Be the first to know about new arrivals, exciting designer collaborations, exclusive promotions, and upcoming sales. Join our fashion-forward community and unlock a world of perks!
- Follow Us on Social Media: Get a behind-the-scenes peek into the world of ComSity. Connect with us on social media for daily style inspiration, designer spotlights, exclusive content, and interactive experiences.
Sustainability at the Forefront:
- Eco-Conscious Practices: We understand the importance of responsible fashion. We partner with many designers who prioritize sustainable production practices, ethical sourcing, and eco-friendly materials.
- Reduced Packaging: We strive to minimize our environmental impact by using recyclable and biodegradable packaging materials whenever possible.
- Supporting Sustainable Brands: Look for the "Sustainable Choice" tag on select product pages to discover pieces crafted with eco-conscious materials and production methods.
Thank You for Choosing ComSity!
We're passionate about designer fashion and providing exceptional customer service. We hope this Delivery & Return page has answered all your questions. If you have any further inquiries, please don't hesitate to contact us. We're here to make your online shopping experience with ComSity a delightful one.
Now, go forth and explore the world of designer fashion! We can't wait to see you rock your new look.
Happy Shopping!
