At Comsity, we understand that plans can change. Our Cancellation Policy is designed to provide clarity and flexibility while maintaining the integrity of our operations. Please read this policy carefully to understand your rights and our processes regarding order cancellations.
Cancellation by the Customer
Customers may request to cancel their order under the following conditions:
- Before Order Confirmation: Orders can be canceled without penalty if the cancellation request is made before receiving the order confirmation email.
- After Order Confirmation: If the order has already been confirmed but not yet shipped, customers may cancel the order by contacting our Customer Support Team. In this case, the 10% advance payment is non-refundable as it covers administrative and preparation costs.
Orders cannot be canceled once they have been dispatched for delivery.
Cancellation by Comsity
Comsity reserves the right to cancel orders under the following circumstances:
- Product Unavailability: In rare cases where an item is out of stock or unavailable, we will cancel the order and notify the customer immediately. A full refund of any payment made will be issued.
- Payment Issues: If payment is not received within the specified deadline or if there are concerns about fraudulent transactions, the order will be canceled.
- Policy Violations: Orders that breach our Terms and Conditions or involve suspicious activity may be canceled.
For cancellations initiated by Comsity, customers will receive a full refund of any payment made, including the 10% advance payment.
Refund Process for Canceled Orders
- Refunds for eligible canceled orders will be processed within 7-10 business days from the date of cancellation.
- Refunds will be issued to the original payment method used during the transaction.
- For mobile money and bank transfer payments, customers may need to provide additional information to facilitate the refund process.
How to Request a Cancellation
To cancel your order, please contact our Customer Support Team as soon as possible via Email or Phone
Provide the following information when requesting a cancellation:
- Order Number
- Full Name
- Reason for Cancellation
Our team will review your request and provide a prompt response.
Pricing and Payments
Certain items may not be eligible for cancellation due to their nature, including but not limited to:
- Customized or personalized products.
- Products marked as “Final Sale” or “Non-Returnable.”
If you are unsure whether your order qualifies for cancellation, please contact our Customer Support Team for clarification.
Additional Notes
- Orders canceled due to customer error (e.g., incorrect shipping information) may incur additional charges to cover restocking or administrative fees.
- We recommend reviewing your order carefully before confirming it to avoid the need for cancellations.
Contact Us
Still have questions?
Don't hesitate to contact our customer service team! They're happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.
Shop with confidence, knowing we've got your back!
Need a Help?
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+234 9064 778 147
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+234 9064 778 147
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info@comsity.com
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A Seamless Shopping Experience
At Comsity, we believe online shopping should be seamless and professional, with a focus on delivering satisfaction at every stage of the process. Our commitment goes beyond providing high-quality fashion; we’ve developed policies and services to ensure a smooth journey from browsing our collection to receiving your luxury pieces.
Shop with Confidence:
- Dedicated Customer Service: Our friendly and knowledgeable team is here to answer any questions you might have about delivery, returns, sizing, or anything else related to your order. Reach them by email, phone, or live chat during business hours.
- Secure Payment Processing: We utilize industry-standard security measures to ensure your transactions are safe and protected. Shop with peace of mind knowing your financial information is always confidential.
- Order Tracking: Once your order ships, you'll receive a notification with a tracking number. Log in to your account or follow the link in the email to track your designer haul's progress and plan for its arrival.
- Order Confirmation & Updates: Receive instant email confirmation of your order and updates on its status throughout the fulfillment process.
Stay Connected & In the Know:
- Sign Up for Our Email List: Be the first to know about new arrivals, exciting designer collaborations, exclusive promotions, and upcoming sales. Join our fashion-forward community and unlock a world of perks!
- Follow Us on Social Media: Get a behind-the-scenes peek into the world of ComSity. Connect with us on social media for daily style inspiration, designer spotlights, exclusive content, and interactive experiences.
Sustainability at the Forefront:
- Eco-Conscious Practices: We understand the importance of responsible fashion. We partner with many designers who prioritize sustainable production practices, ethical sourcing, and eco-friendly materials.
- Reduced Packaging: We strive to minimize our environmental impact by using recyclable and biodegradable packaging materials whenever possible.
- Supporting Sustainable Brands: Look for the "Sustainable Choice" tag on select product pages to discover pieces crafted with eco-conscious materials and production methods.
Thank You for Choosing ComSity!
We're passionate about designer fashion and providing exceptional customer service. We hope this Delivery & Return page has answered all your questions. If you have any further inquiries, please don't hesitate to contact us. We're here to make your online shopping experience with ComSity a delightful one.
Now, go forth and explore the world of designer fashion! We can't wait to see you rock your new look.
Happy Shopping!
