Delivery of Goods
At Comsity, we are committed to providing high-quality luxury fashion products that meet your expectations. However, we understand that there may be instances where a return is necessary. This policy outlines the conditions under which returns are accepted and the steps to initiate a return.
Delivery Locations
Comsity currently delivers to all states and province in the following countries:
- Nigeria
- Nigeria
Each country handles its own order deliveries and customer interactions to provide localized support and efficient service.
Delivery Time Frame
- Orders are typically delivered within 1 to 5 business days from the order date.
- Delivery times may vary depending on your location, availability of products, and any unforeseen circumstances (e.g., weather disruptions or public holidays).
Delivery Fees
- Delivery fees are calculated based on your location and the size/weight of your order. The exact fee will be displayed at checkout.
Order Confirmation and Tracking
1. Order Confirmation:
- Once your order is placed and the 10% pre-payment is received, you will receive an order confirmation email with your order details.
2. Tracking Information:
- Once your order is dispatched, a tracking number and courier details will be sent to your email or phone. You can use this information to monitor the progress of your delivery.
Delivery Conditions
The following conditions must be met before delivery is completed.
1. Pre-Payment Requirement:
- A 10% pre-payment of the total order amount is required before delivery can be initiated. This ensures your order is reserved and processed promptly.
2. Customer Availability:
- Please ensure someone is available at the delivery address to receive the package during the estimated delivery window.
3. Delivery Attempts:
- If the courier is unable to deliver the package after two attempts, the package will be returned to our local warehouse. Customers may need to arrange for re-delivery, which may incur additional fees.
Order Delays
- While we strive to meet our delivery timelines, delays may occur due to unforeseen circumstances such as:
- Customs clearance (if applicable).
- Weather conditions.
- Public holidays.
In such cases, we will notify you promptly and provide updates on your order status.
Damaged or Lost Packages
1. Damaged Packages:
- If your package arrives damaged, please notify us within 48 hours of delivery. Provide clear photos of the damage, and we will work to resolve the issue promptly.
2. Lost Packages:
- If your package is marked as delivered but you have not received it, contact our customer support team immediately. We will investigate the issue with the courier and provide a resolution.
Contact Us
Still have questions?Â
Don't hesitate to contact our customer service team! They're happy to help guide you through the return or exchange process. You can reach them by email or by phone during business hours.
Shop with confidence, knowing we've got your back!
Need a Help?
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+234 9064 778 147
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+234 9064 778 147
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info@comsity.comÂ
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A Seamless Shopping Experience
At Comsity, we believe online shopping should be seamless and professional, with a focus on delivering satisfaction at every stage of the process. Our commitment goes beyond providing high-quality fashion; we’ve developed policies and services to ensure a smooth journey from browsing our collection to receiving your luxury pieces.
Shop with Confidence:
- Dedicated Customer Service:Â Our friendly and knowledgeable team is here to answer any questions you might have about delivery, returns, sizing, or anything else related to your order. Reach them by email, phone, or live chat during business hours.
- Secure Payment Processing:Â We utilize industry-standard security measures to ensure your transactions are safe and protected. Shop with peace of mind knowing your financial information is always confidential.
- Order Tracking:Â Once your order ships, you'll receive a notification with a tracking number. Log in to your account or follow the link in the email to track your designer haul's progress and plan for its arrival.
- Order Confirmation & Updates:Â Receive instant email confirmation of your order and updates on its status throughout the fulfillment process.
Stay Connected & In the Know:
- Sign Up for Our Email List:Â Be the first to know about new arrivals, exciting designer collaborations, exclusive promotions, and upcoming sales. Join our fashion-forward community and unlock a world of perks!
- Follow Us on Social Media: Get a behind-the-scenes peek into the world of ComSity. Connect with us on social media for daily style inspiration, designer spotlights, exclusive content, and interactive experiences.
Sustainability at the Forefront:
- Eco-Conscious Practices:Â We understand the importance of responsible fashion. We partner with many designers who prioritize sustainable production practices, ethical sourcing, and eco-friendly materials.
- Reduced Packaging:Â We strive to minimize our environmental impact by using recyclable and biodegradable packaging materials whenever possible.
- Supporting Sustainable Brands:Â Look for the "Sustainable Choice" tag on select product pages to discover pieces crafted with eco-conscious materials and production methods.
Thank You for Choosing ComSity!
We're passionate about designer fashion and providing exceptional customer service. We hope this Delivery & Return page has answered all your questions. If you have any further inquiries, please don't hesitate to contact us. We're here to make your online shopping experience with ComSity a delightful one.
Now, go forth and explore the world of designer fashion! We can't wait to see you rock your new look.
Happy Shopping!
